Innovatrics Helps Air Bank Support PSD2 with Biometric Verification

Air Bank, one of Czechia’s digital-first banks, has integrated Innovatrics face biometrics into its mobile app pairing journey to help clients access mobile banking in a secure and familiar way.

The deployment supports a key moment in the My Air app, where existing clients need to link their mobile banking access to meet PSD2 strong customer authentication requirements.

With around 90% of Air Bank clients using the app, the bank needed a verification flow that would work inside a daily mobile banking journey, not outside it.

Face Verification for Mobile Banking Access

Air Bank combines a one-time SMS code with face verification from Innovatrics as part of the app pairing process. The biometric step helps the bank maintain a secure identity check while allowing clients to complete the journey on their phones.

“Face biometrics gave us a practical way to make app pairing easier for clients while keeping the identity check strong. The rollout went smoothly, the system has worked reliably in production, and the addition of more identity verification features will only help us improve in the next stage of the journey,” says Jakub Feldstein, Identity Services Manager at Air Bank.

The project shows how biometrics can support banking journeys beyond onboarding. For mobile-first banks, secure app pairing is becoming part of the broader identity verification strategy, where regulation, fraud prevention, and customer experience meet.

Read the Air Bank case study for the full story.